This Policy applies to the purchase, renewal, cancellation and refund of AureonMarkets software or trading-bot subscriptions. It should be read with the applicable order summary and subscription agreement. A subscription charge is distinct from trading capital, account-plan funding and any separately agreed managed-trading fee.
Published subscription prices
The published subscription options are USD 2,500 for one month, USD 12,000 for six months and USD 25,000 for twelve months. Before an order is accepted, the client receives an order summary identifying the selected product, subscription period, total price, currency, applicable taxes, payment method, included features and any additional charges. Any change to published pricing or material terms is disclosed before the client commits to the purchase, subject always to mandatory law.
What the subscription includes
A subscription grants the client the access rights and service features expressly described in the product specification or order confirmation for the purchased term. It does not include trading capital, broker or exchange charges, discretionary account management or managed trading unless those services are separately identified in writing.
Payment and activation
Payment must be made using the payment instructions issued through an authorised company channel or approved payment provider. The client should retain the order confirmation and payment receipt. Access is activated after payment clearance and completion of any required onboarding or eligibility checks. The company will not ask a client to transfer money to an employee’s personal account.
Renewal and cancellation
The order confirmation will state whether the subscription is fixed-term or renews automatically. An automatic renewal will only apply where the renewal terms have been clearly disclosed and accepted. Cancellation requests should be submitted through the official account or support channel before the next renewal date. Unless mandatory law or the contract provides otherwise, cancellation stops future renewals and does not automatically reverse charges for a period already supplied.
Refund eligibility
Refund requests are assessed under the order terms and applicable Seychelles law, including any mandatory rights under consumer protection and financial consumer protection legislation. Nothing in this Policy excludes a statutory remedy for a service not supplied, a material failure to meet the agreed description or another circumstance where a refund or other remedy is required by law. Any applicable pro-rata or unused-term calculation will be explained in the written decision.
How to request a refund
Submit the request through the official support channel and include the order reference, purchase date, subscription product and a concise explanation. The company may request information reasonably necessary to verify the transaction. Refunds, where approved or required, will normally be returned using the original payment method unless another method is agreed or required by law.
Payment disputes and support
Contact AureonMarkets promptly if a payment appears unauthorised, duplicated or incorrect. This does not limit your right to contact your bank or payment provider. For a formal complaint about a subscription or refund decision, follow the Complaints Procedure.
For clarification about these terms or their application to a particular service, use the official AureonMarkets contact channel. The executed client agreement and any service-specific schedule contain the terms applicable to your account.
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